Interviews on (Virtual) Location
After 9 months of observation, we started inviting streamers to join our study. And since we like to approach people on their home turf, that meant using Discord—a text and voice chat with millions of users that most non-gamers have never tried.
Speaking to participants using their video chat app of choice, and capturing our conversations with the same Open Broadcaster Software they use to stream, helps us immerse ourselves in the perspectives of the folks we're trying to learn from.